Contact
Need help with Social Mockups?
Send support questions, bug reports, correction requests, and responsible use concerns to the Social Mockups team.
Email support
The best way to reach us is email: support@socialmockups.app.
For a faster reply, include the generator you used, what you expected to happen, what actually happened, and the browser or device where you saw the issue.
What to send
Bug reports
Tell us the page link, what you clicked or changed before the issue appeared, and whether it still happens after refreshing the page.
Feature requests
Share the social format, controls, download options, or templates that would make the tool more useful.
Privacy questions
Describe the page or feature you are asking about and what privacy concern you want us to review.
Misuse reports
If a finished image is being used to mislead or harm someone, send context and links so the issue can be understood.
Before you write
The tools do not connect to real social media accounts and cannot remove content from Instagram, TikTok, Discord, X/Twitter, messaging apps, or other platforms. If the issue is a live post on another service, contact that service directly as well.
If your question is about a downloaded mockup, remember that the image is created on your device. We may not be able to see the content unless you include it in your message.
Response expectations
We read support mail and prioritize issues that affect site access, privacy, safety, and broken generator behavior.
Please do not send passwords, private account passwords, government ID numbers, payment card numbers, or other sensitive information.